Terms and Conditions

Kingston Movers Terms and Conditions of Service

These Terms and Conditions set out the basis on which Kingston Movers provides removal and associated services within the United Kingdom. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Company means Kingston Movers, providing removal and associated services in the United Kingdom.

Customer means the individual or business that requests or accepts a quotation from the Company and to whom the services are supplied.

Services means household removals, office removals, packing, loading, unloading, transportation, storage, and any related services agreed in writing.

Goods means all personal effects, furniture, equipment, and other items to be moved, transported, stored, packed, or otherwise handled by the Company under the contract.

Contract means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Quotations

All quotations issued by the Company are based on the information supplied by the Customer. The Customer is responsible for ensuring that all details regarding the locations, access, volume of goods, and any special requirements are accurate and complete.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and are exclusive of any additional charges that may arise under these Terms and Conditions.

The Company reserves the right to amend or withdraw a quotation before a booking is confirmed if the information provided is found to be incorrect, incomplete, or has materially changed.

3. Booking Process

A booking is made when the Customer accepts the Company’s quotation and receives written confirmation of the service details, date, and price. Acceptance may be given in writing, digitally, or in another form expressly accepted by the Company.

The Company may request a deposit or full payment in advance as part of the booking process. The amount and due date of any deposit will be specified at the time of quotation or confirmation.

The Customer must provide complete and accurate information at the time of booking, including:

The collection and delivery addresses and any additional addresses.

Details of access restrictions, such as parking limitations, narrow roads, stairs, lifts, or time restrictions.

An accurate description and approximate volume of the goods to be moved.

Any goods requiring special handling, packing, or dismantling.

The Company reserves the right to decline a booking at its sole discretion.

4. Customer Obligations

The Customer agrees to:

Ensure that all goods are ready for removal at the agreed time, unless packing services have been included in the contract.

Arrange suitable parking and access for the Company’s vehicle at both collection and delivery points, and obtain any necessary permits.

Supervise the loading and unloading of goods, or authorise a representative to do so, and ensure that nothing is taken away or left behind in error.

Ensure that all goods are adequately packed and protected where the Company is not providing packing services.

Disconnect and prepare appliances and equipment for transport, unless otherwise agreed in writing.

5. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows:

For domestic removals, full payment is due at or before the start of the service on the agreed removal date.

For commercial removals or larger projects, the Company may require staged payments or full payment in advance, as specified in the quotation or confirmation.

Payment must be made by an accepted method specified by the Company. The Company is not obliged to commence or continue services if payment is not received as agreed.

Additional charges may apply where:

The move involves extra items or services not included in the original quotation.

Access is significantly more difficult than stated, requiring additional staff, time, or equipment.

Waiting time is incurred that is outside the Company’s control, such as delays with property keys or entry.

There are parking charges, tolls, congestion, or emission zone charges associated with the journey.

Invoices not paid by the due date may accrue interest and administrative fees in accordance with applicable UK law. The Company may suspend services until outstanding sums are paid.

6. Cancellations and Postponements

The Customer may cancel or postpone a booking by providing notice to the Company. The following cancellation terms will normally apply unless otherwise agreed in writing:

If cancellation or postponement is received more than 7 days before the scheduled service date, no cancellation charge will usually be applied, except for any non-refundable costs already incurred by the Company.

If cancellation or postponement is received between 3 and 7 days before the scheduled service date, the Company may charge up to 50 percent of the quoted price.

If cancellation or postponement is received less than 3 days before the scheduled service date, the Company may charge up to 100 percent of the quoted price.

Where a deposit has been paid, it may be retained and applied against any cancellation fee. Any variation to these terms must be expressly agreed in writing by the Company.

7. Services and Limitations

The Company will use reasonable care and skill in providing the services. The Company is not responsible for:

Dismantling or reassembling furniture or equipment unless this has been specifically agreed as part of the contract.

Disconnecting, reconnecting, uninstalling, or reinstalling appliances or equipment unless expressly included in writing.

Moving items that are excessively heavy, bulky, or unsafe to move without prior agreement and appropriate equipment.

Any service that would contravene health and safety regulations or present an unreasonable risk to staff or property.

The Company may refuse to transport any goods that are hazardous, illegal, perishable, or otherwise unsuitable for carriage, including but not limited to explosives, flammable substances, gas bottles, firearms, live animals, and items restricted by law.

8. Customer Warranties and Responsibilities for Goods

The Customer warrants that:

The goods are lawfully owned by the Customer, or the Customer has full authority from the owner to move and store the goods.

There are no dangerous, illegal, or prohibited items included among the goods.

All goods are adequately packed and prepared for transport where the Company is not providing packing services.

If the Customer fails to comply with these warranties, the Customer shall be responsible for any loss, damage, or expense arising as a result and shall indemnify the Company for any claims or costs incurred.

9. Liability and Insurance

The Company will take reasonable care of the goods while they are in its custody and control. However, the Company’s liability is subject to the following limitations:

The Company’s liability for loss of or damage to goods, however caused, shall be limited to a reasonable sum per item or per consignment, as specified or limited in the quotation or contract. The Customer may request increased cover at additional cost, subject to the Company’s approval.

The Company will not be liable for any loss or damage that arises from:

Wear and tear, gradual deterioration, or pre-existing defects.

Fragile items not properly packed or protected by the Customer.

Mechanical or electrical derangement of appliances or equipment unless there is evidence of physical damage.

Loss of or damage to jewellery, watches, cash, important documents, or other high-value items, unless expressly declared and accepted in writing prior to removal.

Acts or omissions of the Customer or their representatives.

Events beyond the Company’s reasonable control, including but not limited to extreme weather, traffic disruption, accidents, road closures, and industrial action.

The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of revenue, or loss of opportunity.

The Customer is strongly advised to arrange adequate insurance cover for their goods during removal and, if applicable, storage. Evidence of such cover may be requested by the Company.

10. Claims and Time Limits

If the Customer believes that goods have been lost or damaged while in the Company’s care, the Customer must:

Notify the Company as soon as reasonably practicable and in any event within a reasonable period after delivery or collection of the goods.

Provide a written description of the loss or damage, with supporting evidence where available.

The Company will investigate any claim and may request inspection of the alleged damage. Failure to notify the Company within a reasonable timeframe may affect the ability to investigate and may reduce or eliminate any liability.

11. Waste Regulations and Disposal

The Company operates in accordance with applicable UK waste and environmental regulations. The Customer must not present any goods for removal that the Company is not legally permitted to transport or dispose of.

Where the Company agrees to remove unwanted items or waste, this will be clearly identified as an additional service and may incur extra charges. The Company will only remove and dispose of such items in accordance with applicable regulations and its permitted activities.

Hazardous, restricted, or controlled waste, including but not limited to chemicals, asbestos, gas cylinders, and clinical waste, will not be collected or disposed of unless expressly agreed and legally compliant arrangements are in place.

The Customer is responsible for any costs, fines, or penalties arising from the inclusion of prohibited items or the misdeclaration of waste or goods.

12. Delays and Failure to Perform

The Company will use reasonable endeavours to carry out the services on the agreed date and within a reasonable timeframe. However, timing is not guaranteed, and the Company shall not be liable for delays caused by factors beyond its reasonable control, including but not limited to traffic congestion, accidents, severe weather, vehicle breakdowns, and access issues.

If the Company is unable to perform the services on the agreed date due to circumstances within its control, its liability will be limited to a reasonable reduction in the charges and, where applicable, rearrangement of the service date. The Company will not be liable for any consequential losses arising from delay or rescheduling.

13. Subcontracting

The Company reserves the right to use subcontractors or agents to perform all or part of the services. In such cases, these Terms and Conditions will still apply, and the Company will remain responsible for the proper performance of the contract.

14. Storage Services

Where storage services are provided or arranged, the following additional terms apply:

Storage charges are payable in advance, monthly or as otherwise agreed in writing.

The Customer must not store any prohibited, hazardous, illegal, or perishable items.

Access to stored goods may be subject to reasonable notice periods and handling charges.

The Company’s liability for goods in storage is subject to the same limitations set out in these Terms and Conditions, unless otherwise agreed in writing.

15. Complaints

The Company aims to provide a professional and reliable service. If the Customer has any concerns or complaints, they should notify the Company as soon as possible, providing full details of the issue. The Company will investigate and seek to resolve complaints in a fair and timely manner.

16. Amendments to Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that contract, unless a later version is expressly agreed in writing by both parties.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.

18. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or severed if such modification is not possible. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Company and the Customer relating to the services and supersede any prior agreements, understandings, or representations, whether written or oral.

No variation of this agreement shall be effective unless made in writing and signed or expressly agreed by an authorised representative of the Company.